Frequently Asked Questions
All answers to your questions at 97hi
From opening an account to depositing via bKash, claiming bonuses, and responsible gaming — you will find detailed answers to every question on your mind on this page.
97hi is a trusted online gaming platform in Bangladesh. Our players ask questions every day about account registration, transactions via bKash and Nagad, slots and cricket betting, bonus terms, and security. This FAQ page was created to provide detailed and reliable answers to all those questions. If you cannot find the answer to your question here, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 97hi, you need an active mobile number and a password. The registration process is straightforward and takes just a few minutes. To verify your account, you may need to provide your government-issued ID details in a later step. Registering with accurate information ensures no issues with withdrawals in the future.
No, each person may hold only one account. Creating multiple accounts violates 97hi's rules, and doing so may result in all accounts being suspended or closed. This rule is strictly enforced to maintain a fair gaming environment.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. You can use that code to set a new password. If the problem persists, contact 97hi live chat support — we will assist you promptly.
Yes, 97hi can be played directly from any smartphone browser. There is no need to download a separate app. Our platform is mobile-optimized, so it works smoothly and quickly on any Android or iOS device.
The account verification process is generally completed quickly. If the required information and documents are submitted correctly, verification is usually done within a business day. Once verification is complete, you will have access to the maximum withdrawal limit. If you face any difficulty, contact us via live chat.
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your 97hi account instantly. In most cases, the balance is updated within one to five minutes. If the money has not arrived after ten minutes, please contact our live chat with the transaction reference number.
The minimum deposit at 97hi is ৳300 and the minimum withdrawal is ৳800. This applies to all payment methods — bKash, Nagad, and Rocket. Getting started with a small amount is easy, so new players can begin gaming right away.
After a withdrawal request at 97hi is approved, the money reaches your bKash, Nagad, or Rocket number within 10 to 45 minutes. The process is even faster when account verification is complete. This timeframe does not change even during peak hours.
97hi itself does not charge any additional fees for deposits or withdrawals. However, service charges that bKash, Nagad, or Rocket may apply are subject to the respective payment provider's own policy. Always verify the total amount before completing a transaction.
Yes, Nagad is a fully supported payment method. Just like bKash and Rocket, both deposits and withdrawals can be made via Nagad. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 — the same across all methods.
Games and How to Play
To bet on BPL matches at 97hi, first deposit funds into your account, then go to the cricket betting section and select an ongoing or upcoming BPL match. You can bet on various markets including match winner, toss, top run scorer, and more. Live betting is also available after the match has started.
RTP (Return to Player) is the average percentage of total wagers that a slot game pays back as winnings over the long term. It is set by the game provider — such as Pragmatic Play, PG Soft, or JILI — and 97hi does not alter it. All games operate under fair play principles and outcomes are determined by a Random Number Generator (RNG).
Yes, 97hi's live casino section works fully and smoothly in a mobile browser. Live table games from Evolution Gaming and Ezugi deliver the best experience in landscape mode on mobile. With a good internet connection, video streaming remains uninterrupted.
When a connection drops, the game server automatically determines the outcome and saves the record. When you reconnect, you will see that result, and if you won, the winnings will be added to your balance. If you experience any issue, you can report it through game history or live chat.
Yes, Spribe's Aviator and popular JILI fishing games such as Mega Fishing, All-star Fishing, and Jackpot Fishing are available at 97hi. These games are particularly popular among players in Bangladesh. You can easily find them in the games section.
Bonuses and Promotions
When you open a new account at 97hi and make a minimum first deposit of ৳300, you will receive a 120% welcome bonus of up to ৳20,000. That means depositing ৳1,000 lets you start playing with ৳2,200 in total. No special steps are needed to claim the bonus — it is added automatically.
The wagering requirement for the 97hi welcome bonus is 15 times. That means you need to place total bets equal to 15 times the bonus amount before making a withdrawal. The deadline for meeting this requirement is stated in the bonus terms and conditions. Playing certain games may allow you to complete the wagering faster.
The 97hi VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You can advance to higher tiers by playing regularly and placing larger bets. Weekly cashback increases at each tier — starting from 0.4% at Bronze up to 1.5% at Platinum. Active players move up quickly.
97hi regularly runs various referral and promotional offers. There may be opportunities to earn a bonus by referring friends — check the promotions section on the platform or ask in live chat for the latest offers. All promotions have their own terms and conditions.
VIP cashback is added to your account on a set day each week. Cashback bonuses generally have a low wagering requirement or may have none at all — specific terms can be found on the promotions page or via live chat. Higher VIP tiers earn larger cashback amounts.
Safety and Responsible Gaming
Yes, 97hi uses SSL encryption technology to keep all your personal information and financial transactions secure. Our servers operate in a secure environment, and personal information is never sold or shared with third parties. Please read our privacy policy for full details.
97hi strictly enforces age limits. Only those aged 21 or above may open an account and play on this platform. Age is confirmed during account verification. We are committed to keeping minors away from gaming.
97hi places the highest importance on responsible gaming. You can set your own daily or weekly deposit limits. There is also the option to temporarily or permanently suspend your account (self-exclusion) if needed. Visit our responsible gaming page for full details.
It depends on the type of self-exclusion. A temporary break (cooling-off period) ends automatically after the set time. For permanent self-exclusion, you will need to contact support to reactivate your account, and a mandatory waiting period applies. We always support making informed decisions.
The 97hi support team is available 24 hours a day, 7 days a week via live chat in Bengali. Click the live chat icon from any page on the platform and speak directly in Bengali. You can also reach us by email: [email protected]
Yes, all games at 97hi operate under fair play principles. The outcomes of slots and casino games are determined by a certified Random Number Generator (RNG), which is beyond any human control. Reputable game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming ensure the fairness of their games.
Still have questions?
Our 24/7 Bengali support team is always here for you. Chat with us directly via live chat or send us an email.