97hi Responsible Gaming — Your protection is our priority
Play with enjoyment, stay within your limits — 97hi is always by your side to ensure safe gaming.
Why is responsible gaming important?
Online gaming and betting can be a fun form of entertainment — but it should never be seen as a way to earn money or a solution to life's problems. 97hi believes every player deserves to live a healthy and happy life. That is why we have placed responsible gaming principles at the heart of our platform.
Responsible gaming means setting your own budget before you play, respecting time limits, not chasing losses, and seeking help when needed. At 97hi, we provide dedicated tools and features to support you in every one of these areas.
Remember — gaming is entertainment, not an obligation. When it becomes a source of stress rather than enjoyment, that is the time to seek help. 97hi is always here for you.
Our Protection Tools
97hi provides these dedicated features to keep your gaming experience safe and in control.
Deposit Limit Setting
Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. If you want to increase it, a waiting period applies.
Time-Out Feature
Taking a break is important after playing for a long stretch. Use our Time-Out feature to temporarily close your account for 24 hours, 48 hours, or 7 days. Logging in will not be possible during this period.
Self-Exclusion
If you feel gaming is getting out of your control, choose self-exclusion. We offer the option to close your account for anywhere from 30 days up to permanently. If you need help making that decision, our support team is always ready.
Betting History Review
You can view your complete betting and transaction history from your account dashboard. Understanding your own spending patterns is the first step toward responsible gaming.
Reality Check Reminder
A reminder will appear at set intervals showing how long you have been playing and how much you have spent. This helps you stay aware.
Account Verification
Age verification is mandatory when registering at 97hi. We make sure no one under 21 can open an account. Submitting an identity document applies to every member.
Set Deposit and Withdrawal Limits
For financial safety at 97hi, a minimum limit is set across all payment methods. These limits help you stay within your budget.
How to Recognize Warning Signs of a Problem
If the following signs appear, it means gaming is having a negative impact on your life.
You feel a strong urge to bet more and more to recover losses after losing.
You cannot stop gaming, or you feel restless and irritable when you do stop.
You are using money meant for household expenses or daily necessities on gaming.
You are prioritizing gaming over your responsibilities to family, friends, or work.
You are lying about your gaming or hiding how long you have been playing.
Gaming is disrupting your sleep, eating, or work, and your stress levels are rising.
If any of the above signs appear, contact our 24/7 live chat support immediately or choose self-exclusion.
Self-Exclusion and Control Options
A comparison of the protection tools available at 97hi, with brief instructions on how to activate each one.
| Tool Name | Duration / Limit | Time to Take Effect | How to Cancel |
|---|---|---|---|
| Deposit Limit | Custom amount — daily / weekly / monthly | Immediate | Lowering is immediate; increasing requires a 7-day wait |
| Time-Out | 24 hours, 48 hours, or 7 days | Immediate | Automatically lifts when the period ends |
| Self-Exclusion (Temporary) | 30 days, 3 months, or 6 months | Immediate | A written request is required when the period ends |
| Self-Exclusion (Permanent) | Indefinite | Immediate | Cannot be cancelled |
| Reality Check | Every 30 minutes / 1 hour / 2 hours | Immediate | Can be changed at any time from settings |
Top Tips for Responsible Gaming
Set your budget first
Before each gaming session, decide the maximum amount you are willing to spend. When that amount is gone, stop playing — whether you are winning or losing.
Stick to time limits
Playing for long stretches without a break reduces focus and increases the chance of poor decisions. Take a break every hour.
Do not bet on impulse
Never place a bet when you are angry, frustrated, or under the influence of alcohol. Playing with a clear head leads to better decisions.
Think of gaming as entertainment
Gaming is never a source of income — it is entertainment. Accept both wins and losses as a normal part of the experience.
Talk openly with the people close to you
Be honest with family or friends about your gaming. Take their concerns seriously.
Contact for Help
If you feel gaming is causing a problem, take action today. 97hi's support team is available 24 hours a day, 7 days a week to assist you in Bengali.
24/7 Live Chat Support
Our Bengali-speaking support team is always by your side. Feel free to reach out with any issue — no question is too small.
Contact by Email
Email us about any responsible gaming matter at: [email protected] — we aim to respond quickly.
Remember: Activating self-exclusion is not a sign of weakness — it is an act of courage. Take care of yourself.
Frequently Asked Questions about Responsible Gaming
Play safely, enjoy the experience
Use the responsible gaming tools at 97hi and enjoy gaming as entertainment. Check the FAQ to learn more or jump straight into the games.