Legal Document

97hi Privacy Policy

Protecting your personal information is our highest priority. Read this policy for full details on how 97hi collects, uses and stores your information.

Last Updated: January 2026

This Privacy Policy ("Policy") describes the commitments and practices of 97hi ("we", "us" or "Platform") regarding the collection, processing, storage and protection of personal information of users of the 97hi platform ("user" or "you"). By using the https://97hi.cam website or any 97hi service, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies to users in Bangladesh and is governed by the laws and regulations currently in force in Bangladesh.

Types and Sources of Data Collection

We collect various types of information when you register on the 97hi platform and use our services. This information is used to improve our service quality, keep your account secure and meet legal obligations applicable in Bangladesh.

1.1 Information You Provide Directly

Information you provide to us directly includes:

Full name and date of birth (for age verification)
Valid email address and mobile number
Payment-related information — such as bKash, Nagad or Rocket account details
National ID card or passport details for identity verification
Contact information provided when seeking support via live chat or email

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device type
Browser version and operating system
Session duration, page visits and click data
Usage data collected through cookies and similar tracking technologies
Transaction history and gaming activity logs

Purpose of Data Use

97hi uses your information only for specific and lawful purposes in accordance with your privacy policy. We never sell your information to third parties without your consent.

2.1 Service Delivery and Operations

To create, verify and manage your account
To process financial transactions via bKash, Nagad and Rocket
To provide bonuses, rewards and promotional offers
To ensure technical support for gaming services

2.2 Security and Fraud Prevention

To detect and prevent unauthorized access to accounts
To carry out anti-money laundering (AML) and Know Your Customer (KYC) processes
To identify suspicious transactions
To maintain the overall security and fairness of the platform

2.3 Communication and Support

To resolve your issues via 24/7 live chat
To send important account-related notifications
To manage promotional communications subject to your consent

2.4 Meeting Legal Obligations

We may retain and process necessary information to comply with the laws and regulations in force in Bangladesh and to follow the directives of regulatory authorities.

Data Sharing and Disclosure

97hi treats your personal information as strictly confidential. We do not share your information with any third party except in the limited circumstances described below.

3.1 Service Provider Partners

We work with trusted technology and payment partners to operate our platform. These partners may access information only to perform specific services and are contractually bound to uphold our privacy standards.

3.2 Legal Requirements

We may disclose information to comply with court orders in Bangladesh, lawful requests from government authorities or obligations under applicable law.

3.3 Business Transfers

In the event of a future business merger, acquisition or asset transfer, user information may be transferred. You will be notified in advance in such cases.

We never sell your information to advertisers or marketing agencies.

Data Protection and Security

97hi applies industry-standard security measures to protect your information. Our security infrastructure is continuously updated and reviewed.

4.1 Technical Security Measures

SSL encryption — all data transmissions are encrypted
Secure server environment and firewall protection
Regular security audits and vulnerability testing
Two-Factor Authentication option
Access controls — only authorized staff can view sensitive information

4.2 Payment Security

All financial transactions processed through bKash, Nagad and Rocket are completed via the respective payment gateway's own security protocols. We do not store your full payment PIN or password.

4.3 Response to Data Breaches

If a data security breach occurs that puts your rights and interests at risk, we will notify you as soon as possible and take the necessary corrective measures.

Cookies and Tracking Technologies

97hi uses cookies and similar technologies on its website to improve the user experience and ensure the functionality of the platform.

5.1 Types of Cookies

We use the following types of cookies:

Essential cookies: Required for core platform functions, such as maintaining login sessions.
Functionality cookies: Used to remember your preferences and settings.
Analytics cookies: Help improve services by analyzing usage patterns on the platform.
Security cookies: Help detect fraud and protect accounts.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

Data Retention Period

97hi retains your personal information only for as long as necessary to provide services and meet legal obligations.

6.1 General Retention Policy

Active account data: for as long as the account remains active
Financial transaction records: for a specified period as required by legal obligations
Communication history: for a limited time after the support need has ended
Inactive account data: for a period determined by applicable law

6.2 Data Deletion Requests

After closing your account, you may request deletion of your data. However, some information may need to be retained for a specific period due to legal obligations.

User Rights and Choices

97hi respects your rights regarding your information. Your main rights are described below.

7.1 Right to Access and Correct Information

You can log in to your account at any time to view and update your stored information. If any information is incorrect, please let our support team know.

7.2 Right to Data Portability

You may request a copy of your personal information. We will endeavor to fulfill this request within a reasonable time.

7.3 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional emails or notifications, use the "Unsubscribe" link provided in any message or contact the support team. Service-related notifications will continue.

7.4 Right to Close Your Account

You may request to close your 97hi account at any time. Any outstanding balance must be settled before the account is closed.

Protection of Minor Users

97hi strictly provides services only to persons aged 21 or above. We do not knowingly collect any information from persons under the age of 21.

We follow an age verification process at registration. If it comes to our knowledge that a minor is using our services, we will immediately close that account and delete the associated information.

If you believe a minor is using 97hi, please contact [email protected] immediately.

Third-Party Links and Services

The 97hi platform may include services from third-party payment gateways and game providers. These third parties have their own privacy policies and we are not responsible for their handling of information.

It is worth noting in particular that payment processing by bKash, Nagad and Rocket is governed by their own platforms and policies. Please review the terms and conditions of the relevant payment provider before completing a transaction.

Policy Changes and Updates

97hi reserves the right to amend this Privacy Policy at any time. For any significant changes, we will:

Send a notification to your registered email address
Publish a clear notice on the platform
State the effective date of the changes

If you continue to use the platform after the changes, you will be considered to have consented to the new policy. We therefore recommend visiting this page regularly.

Contact and Complaint Resolution

If you have any questions, comments or complaints about this Privacy Policy, please contact our support team. We will endeavor to resolve your matter as quickly as possible.

Live Chat Support

Support is available in Bengali 24 hours a day, 7 days a week. Live chat is the fastest channel for immediate resolution.

Email Contact

For detailed privacy-related requests, email us at: [email protected]

After submitting a complaint, our team will follow up within business days. Some complex matters may take a little longer to resolve, but we treat every complaint seriously.